Chi-Ming Chen joined AT&T in 1995. His current responsibility is the operations support system (OSS) architecture. Prior to joining AT&T, Chi-Ming was with Bell Communications Research (Bellcore) from 1985 to 1995. He was a faculty member at Tsing Hua University, Hsinchu, Taiwan from 1975 to 1979. He received his Ph.D. in Computer and Information Science from the University of Pennsylvania in 1985; M.S. in Computer Science from the Pennsylvania State University in 1981; M.S. and B.S. in Physics from Tsing Hua University, Taiwan, in 1973 and 1971 respectively. Chi-Ming Chen is a senior member of IEEE and ACM. He is an Advisory Board Member of IEEE Communications Society (ComSoc) Technical Committee on Communications Quality & Reliability (CQR) and a member of the IEEE GLOBECOM & ICC Management & Strategy (GIMS) Standing Committee. He has chaired several GLOBECOM and ICC Industry Forums.